Privacy & Security Policy
2. What information does Factory Expo Home Centers collect?
When you fill in an online inquiry form, we ask for information such as your first and last name, address, city, state/province, zipcode/postalcode, telephone number, fax number, email address, sales person’s first name, and transaction amount. Factory Expo Home Centers’ web server automatically receives and records information on our server logs from your browser, including your ip address and the page you request.
3. What are “cookies” and how does Factory Expo Home Centers use them?
4. How does Factory Expo Home Centers use the information?
Factory Expo Home Centers uses the aggregate data to perform statistical analysis of the collective characteristics and behavior of our registered users and visitors, to measure user demographics and interests regarding specific areas of Factory Expo Home Centers’ websites and to analyze how and where best to use our resources. Without such data, we would not know what the most popular areas of Factory Expo Home Centers website are, and we would not be able to change and update the content and services appropriately.
Factory Expo Home Centers may, from time to time, when we have your permission, use your personally identifiable information to contact you about changes or enhancements to Products and Services on Factory Expo Home Centers’ websites. Users can opt out of receiving future marketing communications by unsubscribing by following instructions contained in the messages they receive.
Factory Expo Home Centers may be required by law enforcement or judicial authorities to provide information on individual users to the appropriate governmental authorities. In matters involving a danger to personal or public safety, Factory Expo Home Centers may voluntarily provide information to appropriate governmental authorities.
It is the Corporate policy of Factory Expo Home Centers not to rent, sell, share, trade or otherwise divulge its customer list to any outside firm, without permission from you. If you believe you are being contacted by any firm outside of Factory Expo Home Centers, using information you have provided to us, please do not hesitate to contact us immediately.
5. What types of security procedures are in place to protect against the loss, misuse or alteration of your information?
Factory Expo Home Centers’ web server is located in a physically and electronically secured data center monitored by security guards. Any personally identifiable information you provide to Factory Expo Home Centers when submitting an online form for inquiries or registering for Products and Services at any of Factory Expo Home Centers’ websites is maintained and accessible only by Factory Expo Home Centers’ employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs, unless specifically stated otherwise.
Factory Expo Home Centers’ Payment Pages encrypt all personal data you submit (including your credit card number, billing, and shipping information) and passed through “secure transaction servers.” Factory Expo Home Centers accomplishes this through technology provided by Starfield Technologies, Inc.
If this is your initial down payment, you may have received or should expect to receive a hard copy of our mutual Purchase Agreement (herein after referred to as “Agreement”). The Agreement is the prevailing document in our refund policy and supersedes any prior written or verbal communications regarding your home purchase. Once the Agreement is executed, with an authorization to construct your home, all down payments and/or deposits are non-refundable. In the event that you are utilizing this online payment option to make a payment against a prior executed agreement, then the agreement is the prevailing document with regards to refunds. There are no exchanges, returns or refunds on any fully executed agreement with an authorization to construct the home. In the event that you have not signed an agreement and wish to cancel, your down payment is fully refundable within 30 days of the initial down payment.
If you use a credit card for a payment and there is a cancellation, processing fees calculated at 3% of the original charge will be deducted from the amount of your refund.
FOB –Origin. You are responsible for the freight charges from the point of origin to your designated destination. The charges will be estimated at the time the written agreement is prepared by your sales agent. Once you receive the written agreement, you will have a chance to review the estimated freight charges and ask any questions about the pricing. Please understand that unless otherwise stated, the quoted freight price is estimated for the current date and may not reflect fluctuating fuel surcharges, Department of Transportation construction re-routing, highway patrol escorts, or unique complicated placements based on terrain of the delivery site.
All questions regarding this statement should be directed to: [email protected]